The MAXQDA Account

A MAXQDA Account allows your MAXQDA desktop application to communicate with our online cloud services: AI Assist, TeamCloud, MAXQDA Transcription, and MAXQDA Tailwind. You only require a MAXQDA Account if you plan to use any of these cloud-based products.

MAXQDA and MAXQDA Analytics Pro are offline desktop applications, which means that you do not need a MAXQDA Account unless you intend to access one of the cloud services listed above. A MAXQDA Account does not serve any other purpose.

Creating your MAXQDA Account

1. Go to the MAXQDA Account dashboard at https://account.maxqda.com/login.
2. Click Sign Up.
3. Fill in the required fields.
4. Click Register.
5. Check your email inbox for a verification link from MAXQDA.
6. Click on the verification link to confirm your registration.

Now you have successfully created your MAXQDA Account!

Signing into your account

You need to log into your MAXQDA Account within MAXQDA to collaborate on projects with the TeamCloud add-on and to use MAXQDA Transcription or AI Assist. To sign in:

1. Open a project in MAXQDA.
2. Ensure you have a stable internet connection.
3. To sign in, click on the Account Avatar icon in the screen's upper right corner, as show in the image below.
4. Enter the email address and password you used to register your MAXQDA account
5. Click Sign In.

Signing out from your account

1. Click on your displayed name in the screen's upper right corner.
2. Choose Sign Out

Managing your MAXQDA Account

To manage your MAXQDA Account:

1. Log into the account following the steps outlined in the section above.
2. Click on your displayed name in the screen's upper right corner.
3. Choose Manage Account
4. You will be directed to the account management webpage

You have the ability to do the following:

• Update the email associated with your account.
• Modify your first and last name.
• Upload a profile picture for your account.
• Reset your account password
• Permanently delete your account.
• Check the website's language. You can choose between English and German.

If you have the TeamCloud add-on, you can also:

• Manage and activate your TeamCloud License.
• Manage TeamCloud Project.
• Manage TeamCloud project members.

To learn more, navigate to the TeamCloud chapters in this manual by following this link.

If you have the MAXQDA Transcription add-on, you can also:

• Use MAXQDA to transcribe your recordings online rather than within MAXQDA.
  For more information check out this user manual page.

Frequently asked questions

1. Why can't I log in after activating my MAXQDA license?
   • You do not automatically receive a MAXQDA Account when you get MAXQDA or activate your license. Creating an account is a separate step. It is important to note that you only need a MAXQDA Account when you have access to any of our cloud products: AI Assist, TeamCloud, MAXQDA Transcription, and MAXQDA Tailwind. To create an account follow the steps outlined on this page.
2. Why cannot I log in to my MAXQDA Account even though I created one?
   • Ensure your license includes the cloud-based modules (AI Assist, Tailwind, or MAXQDA Transcription). If your license does not include any of these modules, you will not be able to log in to your MAXQDA Account.To check if your license includes a cloud module, click the blue question mark icon on MAXQDA's launch screen to access the "License Status" window. In the "Your License" panel, look for "Cloud Modules" to see if any are listed. If they are listed but you still experience issues, please contact our support team for further assistance.
3. Do I need a MAXQDA Account to save and access my project files and data?
   • No, having a MAXQDA Account only allows MAXQDA desktop to connect with our cloud services (AI Assist, TeamCloud, and MAXQDA Transcription). It is important to note that your MAXQDA project files are automatically stored locally on your computer. Project files are automatically saved and backed up. To learn about backing up your project, check out this page.