Privacy Statement for Online Forms

Last update: September 18th, 2018

Introduction

The following provisions apply to VERBI GmbH and its online forms and newsletter.

If you have any questions regarding this privacy statement, please contact us:

VERBI GmbH
Bismarckstr. 10-12
10625 Berlin
Phone: +49 (0)30 5900 833 60
e-mail: cs@maxqda.com

VERBI’s data protection officer can be contacted at info@run-it.info. VERBI GmbH’s complete legal information is available here.

VERBI GmbH is the responsible entity within the meaning set out in the EU General Data Protection Regulation (Art. 4(7) GDPR) and further national data protection regulations of Germany.

Website Privacy Statement

The VERBI webpages are designed so that you can access the pages without having to enter personal information. For a description of the information we collect and process when you visit our website, without filling out any of the online forms featured on our webpages or subscribing to our newsletter, please see our Website Privacy Statement.

Third Parties

Your personal data will not be transferred or passed on to third parties in any circumstances other than those listed below. We will only disclose any personal data which we have collected via this website to third parties if:

  • you have given your express consent pursuant to Art. 6(1)(a) GDPR,
  • it is legally permissible and is necessary for the processing of a contractual relationship with you in accordance with Art. 6(1)(b) GDPR, or
  • in the event that a legal obligation exists for the transfer pursuant to Art. 6(1)(c) GDPR, or
  • the disclosure pursuant to Art. 6(1)(f) GDPR is necessary to assert, exercise or defend legal claims and there is no reason to assume that there are overriding interests or fundamental rights and freedoms of the data subject which require the protection of their personal data.

Online Shop

When visiting our online Shop or ordering products and services from VERBI via our Shop you will leave the VERBI website and be transferred to the website of our reseller cleverbridge AG. All services, orders, inquiries on this page, i.e. in the “Shop” are therefore subject to the Privacy Policy of cleverbridge AG.

Our Online Forms

This privacy statement informs you about the type, scope and purpose of the collection and processing of information which you, as a visitor to our website, can voluntarily enter in the following online forms featured on our website:

Why we collect and process this data

We collect and process the information you provide to us via our online forms exclusively to meet your wishes and requirements, that is:

  • to carry out pre-contractual measures (e.g. ordering a student license or reseller application),
  • to process a registration procedure (e.g. for our newsletter),
  • to process an application (e.g. a job applications),
  • to respond to a request you have made (e.g. a support request), or
  • to record and statistically evaluate the use of our services for the purpose of optimizing our services for you.

The legal basis for data processing is your explicit consent, pursuant to Art. 6(1)(a) GDPR. Additionally, the legal basis for processing the data collected via our online forms for Student License applications, Reseller applications and QDA Lab License applications is that this is required in order to take necessary steps, at the request of the data subject, prior to entering into a contract, pursuant to Art. 6 (1)(b) GDPR.

Security

VERBI takes all necessary technical and organizational security measures to protect your data from loss or misuse. Your data is stored in a secure operating environment that is not accessible to the public.

Should you wish to contact VERBI by e-mail, however, we would like to highlight that the confidentiality of the information transmitted is not guaranteed. The content of e-mails can be viewed by third parties. We therefore recommend that you send us confidential information by post only.

Storage Period

We store the information you submit to us via our online forms until the respective request, e.g. the contractual objective is fulfilled or, in the case of newsletters, until you unsubscribe from the newsletter. If longer storage is required by law, it will be stored within this period. If you no longer want us to store or process your information, please inform us immediately. In this case, please contact our customer service department at cs@maxqda.com or our data protection officer at info@run-it.info

Your Rights

You have the right:

  • to request information about your personal data processed by us in accordance with Art. 15 GDPR. In particular, you may request information about the purposes of processing, the categories of personal data, the recipients or categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection thereto, the existence of a right of complaint, the origin of your data if it was not collected by us, and the existence of automated decision-making including profiling and, if applicable, meaningful information on the logic involved;

We may only refuse to disclose information to you if and to the extent that such information would reveal information which must be kept secret in accordance with a legal provision or because of the overriding legitimate interests of a third party (§ 29 Abs. 1 Satz 2 BDSG German Federal Data Protection Act), the responsible public authority has established to us that the disclosure of the data would endanger public security or order or otherwise adversely affect the welfare of the federal government or a federal state (§ 34 Abs. 1 Nr. 1 BDSG in conjunction with § 33 Abs. 1 Nr. 2 lit. b BDSG), or the data is stored only because it has not be deleted due to legal or statutory storage regulations, or exclusively serves purposes of data backup or data protection control and the provision of information would require a disproportionate effort and the processing for other purposes is excluded by technical and organizational measures (§ 34 Abs. 1 Nr. 2 BDSG).

  • to immediately request the correction or inaccurate personal data or to complete incomplete personal data stored by us in accordance with Art. 16 GDPR;
  • to request the erasure of your personal data stored with us in accordance with Art. 17 GDPR, unless the processing is necessary to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims;
  • to restrict the processing of your personal data, in accordance with Art. 18 GDPR, if you dispute the accuracy of the data, or if the processing is unlawful but you oppose the erasure of the data, or if we no longer need the data but you need it for the establishment, exercise or defence of legal claims; or if you have filed an objection to the processing in accordance with Art. 21 GDPR;
  • to receive your personal data, which you have provided to us, in a structured, current and machine-readable format or to request the transmission to another person responsible, in accordance with Art. 20 GDPR;
  • to withdraw your consent to us at any time pursuant to Art. 7(3) GDPR. As a result, we will no longer be able to continue processing your data from this point forward,
  • if your personal data is processed on the basis of our legitimate interests pursuant to Art. 6(1)(f) GDPR, to object to the processing of your personal data, in accordance with Art. 21 GDPR, provided that there are reasons for this which arise from your particular situation or the objection is directed against direct advertising. In the latter case, you have a general right of objection, which we will implement without specifying a particular situation.

In addition, you have a general right of appeal to the responsible data protection supervisory authority. The authority responsible for VERBI GmbH is the “Berlin Commissioner for Data Protection and Freedom of Information” (“Berliner Beauftragte für Datenschutz und Informationsfreiheit”).

If you wish to exercise your right of revocation or objection, simply send an e-mail to cs@maxqda.com

Definition of terms

“Contact details”: Your contact details are your first name, last name, your e-mail address, your telephone number and, if applicable, your postal address (postcode & city, city and country).

“MAXQDA version information”: This information is your MAXQDA version, your MAXQDA serial number, the release number and whether you are using a MAXQDA license or trial version.

“Information regarding your institution, department (and/or studies)”: This information is the name and location of your institution, your department or academic discipline, your academic title and your position.

“Company Information”: This information is the name and mailing address of your company, your company’s website and a profile of your company.

Contact Form

When you fill out and submit our online contact form, we store the following data:

  • Contact details
  • Name of your institution
  • Your request

This data is collected, sent to our Customer Service by e-mail and stored on our server so that your request can be answered.

Support request

If you send us a support request via the online support form, we store the following data:

  • Contact details
  • Name of your institution
  • Your operating system
  • MAXQDA version information
  • Your support request

This data is collected, sent to MAXQDA Support by e-mail and stored on our server so that your support request can be answered.

Newsletter Subscription

In our newsletter we regularly inform you about new products, functions, updates, special offers, training sessions and other events. To subscribe to our newsletter, we only need your e-mail address and your first and last name. We do not collect any further data. This data is used exclusively for sending you our newsletter.

After sending the registration form you will receive a confirmation e-mail from us. The order of the newsletter only becomes effective after you have clicked on the link in the confirmation e-mail (“Double-Opt-In”).

You can unsubscribe from the newsletter at any time by clicking on the link provided in the newsletter, by sending an e-mail to cs@maxda.com or via the website https://www.maxqda.com/news/unsubscribe

We use Newsletter2Go, an offer of Newsletter2Go GmbH, Nürnberger Straße 8, D-10787 Berlin. The above-mentioned data will be transferred to this company only in the context of processing your information in accordance with Art. 28(3)(a) EU-GDPR, i.e. this data will not be used by the company to write to you directly or to pass on the data to third parties.

The legal basis for the transmission of your data to Newsletter2Go is your explicit consent pursuant to Art. 6(1)(a) GDPR.

Newsletter2Go is subject to the data protection regulations applicable in Germany and does not pass on data to third parties.

Newsletter2Go provides analysis tools that make it possible to evaluate the success of newsletter distribution. In these evaluations we are only interested in statistical results, e.g. how many subscribers read our newsletters and which links are followed. Further information can be found here: https://www.newsletter2go.co.uk/information-for-newsletter-recipients/

Trial Download

If you fill out and submit our online form to download the MAXQDA Trial Version, we store the following data:

  • Contact details
  • Name of your institution

After submitting the web form you will receive a confirmation e-mail from us. The trial version will not be downloaded until you have clicked on the link in the confirmation e-mail (“Double-Opt-In”).

The above-mentioned data is collected, sent to VERBI by e-mail and stored on our server. We use this data exclusively for statistical evaluation of the use of our demo version.

Student License Order Form

When you fill out and submit our online form to apply for a student license, we store the following data:

  • Contact details
  • Information regarding your institution, department and studies
  • Your use of MAXQDA

This information is collected, sent to our Customer Service by e-mail and stored on our server. This data is processed exclusively for the purposes of completing the student verification process.

In addition, the information of students within Germany, Austria and Switzerland are shared with our verification partner Asknet.

The legal basis for sharing this information with Asknet is your explicit consent pursuant to Art. 6(1)(a) GDPR and that it is necessary to take steps at the request of the data subject prior to entering into a contract, pursuant to Art. 6 (1)(b) GDPR.

For student verifications, Asknet uses Shibboleth or an upload verification process where the student uploads a proof of their status. For more information on how Asknet uses your information, please visit https://verify-service.com/en/pages/privacy-policy.html

Course License Application

When you fill out and submit our online form to apply for a MAXQDA Course License, we store the following data:

  • Contact details
  • Information regarding your institution, department
  • Information regarding the course in question (title, type, description)

This data is collected, sent to our Customer Service by e-mail and stored on our server so that your application can be processed.

QDA Lab License Application

When you fill out and submit our online form to apply for a QDA Lab License, we store the following data:

  • Contact details
  • Professional position
  • Current use of MAXQDA
  • Information regarding your institution, department

This data is collected, sent to our Customer Service by e-mail and stored on our mail server so that we can send you a price quote.

Job Application

When you apply for a job with us via our online form, we store the following data:

  • Contact details
  • An upload your application documents (incl. your CV)
  • Date of birth
  • Profession/area of study
  • Work experience
  • Qualifications/Experience and Languages

The application data is collected, sent to our HR department by e-mail and stored on our server. This data will be processed exclusively for the purposes of processing your application. The retention period for application documents is approx. 3 months, after which time we delete this data.

Reseller Application

When you fill out and submit our online form to apply to become a MAXQDA Reseller, we store the following data:

  • Contact details
  • Company informationli>

Your data is collected, sent to Customer Service by e-mail and stored on our server. This data will be processed exclusively for the purposes of processing your application.

Research Network Application

When you fill out and submit our online application form to become a MAXQDA Research Network member, we store the following personal data:

  • Contact details
  • Information regarding your institution, department
  • Your spoken languages
  • Link to your website
  • Your methodological approaches
  • A description of your research or teaching activities.

Your data is collected, sent to VERBI by e-mail and stored on our server. The data will be processed exclusively for the purposes of processing your application.

Research Grant Application

When you fill out and submit our online application form for a Research Grant, we store the following data:

  • Contact details
  • Information about the institution and the department
  • Intended final qualification
  • Name of your research project/thesis

Your data will be collected, sent to VERBI by e-mail and stored on our server. The data will be processed exclusively for the purpose of processing your application.

MAXQDA Feedback Function

If you use the feedback function in MAXQDA, a window will open in your standard browser. The following information is then transmitted to VERBI:

  • Information about the MAXQDA version used
  • Information about your operating system

The feedback you provide is anonymous. However, in the feedback form may optionally enter your e-mail address and upload an image file.

This data will be sent to the VERBI team by e-mail and stored on our server so that your feedback can be forwarded to the appropriate team member and, if necessary, responded to.

Changes to this Privacy Statement

We reserve the right to change this privacy policy. The current version of the privacy policy can be accessed at any time at https://www.maxqda.com/privacy-online-forms