"Play" Button doesn't work

10.06.2021, 21:10

Hi everyone! When I press the "play" button, instead of playing my audio recording, it rewinds a few seconds and continues to do this as I press it. Has anyone ever encountered this problem before?

Version: MAXQDA 2020
System: Mac OS X 11.0 (Big Sur)
NDRocks96
 
Posts: 3
Joined: 10.06.2021, 13:44

Re: "Play" Button doesn't work

11.06.2021, 09:38

Hello,

Thank you for your question!

There is a chance that whatever is happening has to do with user settings being messed up for some reason. So you can reset your user settings to find out if that helps:

1) Open the Preferences by clicking at the gear icon
2) Choose “Reset user settings”
3) Press ok

MAXQDA will restart and your user settings will be set back to default. This is especially helpful if there are issues with the interface.

I hope this helps! Best regards on behalf of the MAXQDA support team,

Andreas
Andreas M.
 
Posts: 35
Joined: 21.02.2020, 14:02

Re: "Play" Button doesn't work

20.06.2021, 13:59

Thank you so much, Andreas! That worked!
NDRocks96
 
Posts: 3
Joined: 10.06.2021, 13:44

Re: "Play" Button doesn't work

22.06.2021, 14:55

A follow-up to this.. I have to reset the settings every time I open up MaxQDA. Are you aware of any more permanent solutions? Thanks!
NDRocks96
 
Posts: 3
Joined: 10.06.2021, 13:44

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