Freezes Upon Media Attachment to Transcript

12.02.2021, 23:20

Hello,

I've been able to replicate this bug multiple times, and it is guaranteed to happen every time. Here's the sequence of events that produces it:

1) Import transcript file (.srt)
2) When prompted to import the related video file, yes is chosen.
3) Finder pops up to select the associated media file, and it is selected.
4) MAXQDA prepares and imports the file.
5) The multimedia window shows up with the imported media file.
6) When the multimedia window is closed, MAXQDA freezes (spinning beachball/pinwheel cursor).
7) Force quit MAXQDA, reopen. All files have been successfully imported and MAXQDA is usable again.

Version: MAXQDA 2020
System: Mac OS X 11.0 (Big Sur)
~Kyle~

------------------------------------

Kyle M. L. Jones (MLIS, PhD)
Assistant Professor
Indiana University-Indianapolis (IUPUI)

@thecorkboard
thecorkboard.org
thecorkboard
 
Posts: 5
Joined: 09.12.2020, 16:59

Re: Freezes Upon Media Attachment to Transcript

15.02.2021, 11:36

Hello,

Thank you for bringing this to our attention. We tried to replicate your issue here step-by-step. However, so far we were unsuccessful in reproducing it. Maybe there is a specific cause relating to your system setup, the file or project.

We would kindly ask to contact our technical support directly, so that you can send us your MAXQDA support file so we can investigate the issue in detail: https://www.maxqda.com/help-support/onlinesupport

You can find the file in MAXQDA under "? > Export support file".

Best regards on behalf of the MAXQDA support team,
Andreas
Andreas M.
 
Posts: 31
Joined: 21.02.2020, 14:02

Re: Freezes Upon Media Attachment to Transcript

16.02.2021, 03:04

Thanks. Support request sent.
~Kyle~

------------------------------------

Kyle M. L. Jones (MLIS, PhD)
Assistant Professor
Indiana University-Indianapolis (IUPUI)

@thecorkboard
thecorkboard.org
thecorkboard
 
Posts: 5
Joined: 09.12.2020, 16:59

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