MAXQDA

Please note: We have moved the forum to our new self-service portal. You are welcome to start a discussion in the new MAXQDA forum!

Adding and editing posts is no longer possible in this forum.

MAXQDA 24 crashes when importing SRT on Windows 11

Moderator: srueger

MAXQDA 24 crashes when importing SRT on Windows 11

05.03.2024, 22:40

The issue is as in the subject line: MAXQDA 24 on Windows keeps crashing whenever I try to import an srt file.

This issue never occurred in MAXQDA 2022, and I still experience no issue in MAXQDA 2022.

For the context, here are the things I have tried and corresponding results:
- Import an srt file with timestamps -> Crashed
- Imported an empty srt file (i.e. no text at all) -> Crashed
- Imported a video first and linked an srt transcript -> Crashed
- Only imported a video file -> Did not crash
- Imported a txt file that had the exact same content as the srt file that caused the crash -> Did not crash
- Ran MAXQDA 24 on Windows 10 -> Did not crash
- Tried two different licenses (Free trial license vs. My institution's license) -> Both crashed
- Tried different importing workflow (e.g., Clicking the + sign in the Document pane vs. Importing using the menu buttons) -> Both crashed
- Deleted and reinstalled MAXQDA24 -> Crashed

Am I the only one experiencing this issue? Please comment below if anyone else is experiencing this or knows a solution to this. Thanks so much in advance!

P.S. I wanted to attach the transcript files that I used to replicate the issue, but it says the srt extension is not allowed.

Version: MAXQDA 24
System: Windows 11
dkim586
 
Posts: 2
Joined: 09.01.2024, 19:05

Re: MAXQDA 24 crashes when importing SRT on Windows 11

22.03.2024, 18:15

Hi, I also got a crash while trying to load a simple SRT file that goes like this:
1
00:00:00,620 --> 00:00:02,793
Speaker 1: blablabla

2
00:00:02,833 --> 00:00:04,774
Speaker 2: blablabla
MichaelFreudenthal
 
Posts: 2
Joined: 16.08.2023, 10:52

Re: MAXQDA 24 crashes when importing SRT on Windows 11

02.04.2024, 10:30

Hello,

and thank you for bringing up this important issue. We were able to confirm that there is a problem with Importing SRT files in MAXQDA24. Our IT is developing a solution and it should be resolved with the next update. In the meantime please use a different file format if possible.

Best regards on behalf of the MAXQDA support team,

Wolfgang
Wolfgang Meyer
 
Posts: 28
Joined: 21.08.2023, 08:33

Re: MAXQDA 24 crashes when importing SRT on Windows 11

02.04.2024, 19:18

Thank you so much! Please keep us posted. Using SRT is important for my research group because it helps us format the transcripts in a way that suits our research objectives. Looking forward to hearing back!
dkim586
 
Posts: 2
Joined: 09.01.2024, 19:05

Re: MAXQDA 24 crashes when importing SRT on Windows 11

29.04.2024, 14:19

Same issue with MAXQDA 24.3 on Mac Sonoma 14.4.1 (23E224)

Thanks,
David
dev-deg
 
Posts: 1
Joined: 29.04.2024, 13:13

Return to Technical Questions

Who is online

Users browsing this forum: No registered users and 10 guests

We use cookies to improve your experience on our website. By clicking OK or by continuing to browse the website, we’ll assume that you are happy with their use. Click here to review our Cookie Policy. OK