Is there a reason why the video files that are linked to my transcripts will not open in MAXQDA? I have been coding the videos for the past month but today the video file will not open when I select icon in the document browser or right click in the document system. Thankfully the code frequencies are appearing so there is something there. When I double click on the transcript to play a clip all I get is the audio sound. The videos that I am working with load up fine in other mp4 players. I have tried the usual restart, check for updates and create a new test project.
If anyone has had this problem before and can provide assistance it would be appreciated.
Version: MAXQDA 2020
System: Windows 10