30.06.2021, 09:07
Hi mobrien,
Thank you for posting here!
Is it possible that the speakers names differ (slightly) in the original transcript? If this is the case, please edit the names of the same speaker so they are identical and reimport the transcript.
In case this doesn't work, maybe you can contact our support team directly and send them your transcript? Our team will gladly take a look at it! You can contact our support team via the following form:
https://www.maxqda.com/help-support/onlinesupport
Kind regards on behalf of MAXQDA,
Maren
MAXQDA support team