Hi, our team are using MAXQDA to analyze an open-ended survey on user experiences towards a new software. The survey gathered about 1,000 responses. We imported an excel file with all comments into MAXQAD and made each respondent a document. Some of the codes we assigned for the aspects of experiences are interface design and accessibility. We also want to know if the comment is positive, negative, or neutral. For example, is the comment about positive attitude towards the interface design? In the end, we are expecting to use MAXQDA to 1) export all positive comments customers have, no matter it’s about interface design or accessibility, 2) export results of a certain aspect, e.g. positive experiences of software interface, and 3) generate descriptive data on the percentage of positive/ negative/ neutral comments each aspect has.
To meet these, we created a parent code as “interface design”, and another parent code as “valence”, with sub-codes of “positive’, “negative”, and “neutral”. The two codes “interface design” and “positive” were both assigned to segment A. However, we have problem retrieving the coded segment. We first tried “Activate by code variables” function as https://www.maxqda.com/help-max12/mixed- ... ding-query described. However, it only worked for the first time. If we redo the function, nothing will be retrieved. We have tested this in two laptops and observed the same issue. Is it a bug or just we did it in wrong way?
We then changed to “Complex retrieval functions” as in https://www.maxqda.com/support/help/maxq ... ctions.htm. It did retrieve the intersection between “interface design” and “positive”. But the problem is the retrieved segment A in the retrieved segment window only show the subcode of “positive” but not “interface design”, causing troubles if we want to know which aspect we are talking about.
We are curious whether we are on the right track regarding our three expectations for MAXQDA. If we are, then how could we retrieve as desired, e.g. retrieve the segments both “positive” and “interface design”, with indications of the two codes in the retrieved segment window?
Version: MAXQDA 12
System: Mac OS X 10.11 (El Capitan)