02.09.2022, 13:06
Hi jowolfe,
Thank you for posting here and for the screencast, that's really helpful!
It is possible that the file containing your user settings might be corrupted. To rule this out, please reset your user settings as follows:
- Click on the gear icon in the top right corner of the MAXQDA interface
- Check the box "Reset user settings"
- Click "OK" and MAXQDA will have to restart
Please be aware that due to this your list of recently opened projects will be emptied. Your MAXQDA project files remain untouched at the location they were saved at and can be opened through "Open existing project" > "other project" > "OK".
Are you now able to display the word cloud?
If not, it would be best if you could contact our support team directly for further troubleshooting. You can reach out to us via the following contact form:
https://www.maxqda.com/help-support/onlinesupport
Kind regards on behalf of the MAXQDA support team,
Maren
MAXQDA support team