11.03.2022, 10:13
Hello,
Thank you for your question! There is a chance that whatever is happening has to do with user settings being messed up for some reason. So you can reset your user settings to find out if that helps. To reset the user settings, please klick on the gear-icon in the top right of the MAXQDA menu choose "Reset user settings" and press "OK”. MAXQDA will close and restart.
If the problem continues, it would probably be best to send a screenshot of the error and/or the MAXQDA project file to the function support team so that they can take a closer look on your issue directly.
You find the function support here: https://www.maxqda.com/function-support
I hope this helps! Best regards on behalf of the MAXQDA support team,
Andreas M.