MAXQDA

USB "Hardware ID not found"

20.04.2021, 15:32

Has anyone else seen a situation in which the USB drive could not be used by MAXQDA and you get an error message that says that the Hardware ID of the thumbdrive could not be found?

-M

Version: MAXQDA 2020
System: Windows 10
mloxton
 
Posts: 129
Joined: 28.02.2014, 19:38
Location: Washington DC & Denver Colorado

Re: USB "Hardware ID not found"

21.04.2021, 16:03

Dear Matthew,

Thank you for your post! This message indicates that Windows can't read your USB devices data. Do you maybe use an USB adapter or a docking station? If this is the case, could you please try to connect the USB flash drive directly to your computer? Does this help?

If it doesn't, could you please contact our technical support team directly? They will gladly try to help! You can contact them via the following form:
https://www.maxqda.com/help-support/onlinesupport

Kind regards on behalf of MAXQDA,
Maren
MAXQDA support team
Maren_eng
 
Posts: 63
Joined: 27.11.2019, 11:44

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