copy paste problem (pate the wrong text)

08.04.2021, 11:08

Hi all,
This is a very odd issue that I have: when I copy a text from a pdf file within the MAXQDA and then paste it somewhere (external word file or a note), it pastes a different text from that one I copied!
I checked if it happens with other PDF readers and it doesn't.
Does anyone encounter a problem as such?
Thanks

Version: MAXQDA 2020
System: Windows 10
ariek
 
Posts: 12
Joined: 30.08.2017, 23:51

Re: copy paste problem (pate the wrong text)

12.04.2021, 13:18

Dear Ariek,

thank you for your question. This issue came up on some device when copy and pasting from PDF documents already. To fix the problem:

1. Make sure that you have the most recent version installed (20.4.0) and check for updates if needed
2. If you already have the most recent version, please try uninstalling and reinstalling MAXQDA again. You can download the latest setup for Windows here: https://www.maxqda.de/updates/2020/MAXQDA2020_Setup.msi

Should the problem still persist, please also do not hesitate to contact the MAXQDA technical support directly.

Best regards on behalf of the MAXQDA support team,

Andreas
Andreas M.
 
Posts: 35
Joined: 21.02.2020, 14:02

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