Media File Not Found/Type not supported

09.06.2017, 18:34

Hi,

Every time I try to transcribe an audio file (M4A), I receive an error message that reads "The media file could not be found or its type is not supported." This occurs even immediately after importing the file from my desktop (not connected to my iCloud, because I read that storing files on the cloud could cause problems for MaxQDA). I am running a Mac with the latest OS, and the latest version of MaxQDA.

Thank you for your help.

Best,
Kyle

Version: MAXQDA 12
System: Mac OS X 10.11 (El Capitan)
Kyle Harp-Rushing
 
Posts: 3
Joined: 12.07.2016, 15:14

Re: Media File Not Found/Type not supported

12.06.2017, 16:48

Dear Kyle,

thank you for contacting us! M4A is a supported file format, and there have been no recent issues with importing audio files, so we would very much like to know what's going on to make sure it stays that way. I have already sent you an email to adress this issue.
Kind regards,

Andreas
MAXQDA Support Team
Andreas V.
 
Posts: 70
Joined: 13.04.2017, 16:23

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