license transfer

06.04.2016, 14:05

Hello,
I've changed the mac and would like to install maxqda 12 in my new mac. In my previous mac I deactivated the license through “Help > Deactivate license on this computer”. But I still receive the message: "The License file is connected to a different computer and is not valid for this computer". What ca I do?
Best regards

Version: MAXQDA 12
System: Mac OS X 10.11 (El Capitan)
Epa
 
Posts: 2
Joined: 05.04.2016, 13:37

Re: license transfer

07.04.2016, 08:45

Hello,

Many thanks for your post. We kindly ask you to send your request to our online support team via this formula:
http://www.maxqda.com/help-support/onlinesupport (please scroll down to the bottom of the page).

We kindly ask you to add the ZIP file "MAXQDA12_Support" to the formula, which contains the necessary information for our support team to help you. You will find this file in the folder
Documents/MAXQDA12/_MAXQDA_System

Best regards on behalf of the MAXQDA Team,
Stefan
Dr Stefan Rädiker
Training, Coaching, Analysis for Research & Evaluation
Stefan Rädiker
 
Posts: 254
Joined: 12.02.2007, 10:18

Re: license transfer

07.04.2016, 15:16

Thanks a lot for your quick response. :D
Epa
 
Posts: 2
Joined: 05.04.2016, 13:37

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