Update Error when searching for updates

12.01.2016, 19:38

When I attempt to check for updates in MaxQDA 12, I get an error messagebox (see below)

Steps to reproduce
1. Click on MaxQDA 12 ribon "Help"
2. From dropdown, select "Search for Updates"
3. Error "Update Error!"

maxqda error.JPG
maxqda error.JPG (27.54 KiB) Viewed 14756 times


System Info
MAXQDA
Version: MAXQDA 12 (Release 12.0.2, Build 151105)
Language: ENG
Big Font: false

LICENSE
MAXQDAPlus 12 Portable
MPPO12-TX3egF-sLQN1R-NHVURW-XXXXXX (valid until: 11/10/2017)

USER
MLoxton

COMPUTER
Name: MLoxton-LT
Processor: Intel64 Family 6 Model 42 Stepping 7, GenuineIntel
Virtual Desktop: yes
Primary Monitor: 0
Monitor 0: 1366x768 [0, 0]
Monitor 1: 1920x1080 [1366, 0]
High-Resolution: yes (DPR = 1.25)

OPERATING SYSTEM & SOFTWARE
Name: Windows 7
Language: English
Font: MS Shell Dlg 2,7.8,-1,5,50,0,0,0,0,0
Microsoft Word: 14.0

DIRECTORIES
DIR_CURRENT: E:/MAXQDA 12 Portable for Windows
DIR_APPDATA: E:/MAXQDA 12 Files/_MAXQDA_System
DIR_COMMONAPPDATA: E:/MAXQDA 12 Files/_MAXQDA_System
DIR_LICENSE: E:/MAXQDA 12 Portable for Windows
DIR_EXTERNALS: E:/MAXQDA 12 Files/Externals
DIR_MYDOCUS: E:/MAXQDA 12 Files
..
DIR_SETTINGS: E:/MAXQDA 12 Portable for Windows
DIR_STRINGS: E:/MAXQDA 12 Portable for Windows
DIR_EXAMPLES: E:/MAXQDA 12 Files/Examples
DIR_BACKUP: E:/MAXQDA 12 Files/Backup
..
DIR_EXPORT: E:/MAXQDA 12 Files/Export
mloxton
 
Posts: 34
Joined: 28.02.2014, 19:38
Location: Washington DC & Denver Colorado

Re: Update Error when searching for updates

13.01.2016, 01:55

Im wondering if it could be a network issue? Like something is blocking your access? Just guessing. I wonder if booting into safe mode on your PC and then trying to do the download might work?
FredS
 
Posts: 26
Joined: 05.09.2014, 19:08

Re: Update Error when searching for updates

14.01.2016, 09:29

Dear mloxton,

it looks like MAXQDA could not connect to the update server. Please try again later and be sure that MAXQDA is not blocked by your firewall.

By the way: your installation is up to date. 12.0.2 is the latest release of MAXQDA 12. We have scheduled the next update 12.0.3 for the next week.

Best regards on behalf of the MAXQDA team,
Stefan
Dr Stefan Rädiker
Training, Coaching, Analysis for Research & Evaluation
Stefan Rädiker
 
Posts: 254
Joined: 12.02.2007, 10:18

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