MAXQDA

Twitter Word Cloud not Working

31.08.2022, 19:04

Under Analysis>Analyze Tweets>Word Cloud

The word cloud visualization produces nothing. I recorded a video of my process. How can I get a word cloud to display?
http://youtu.be/jcVsvpKgauI?hd=1

Version: MAXQDA 2022
System: Windows 11
jowolfe
 
Posts: 1
Joined: 27.08.2022, 18:15

Re: Twitter Word Cloud not Working

02.09.2022, 13:06

Hi jowolfe,

Thank you for posting here and for the screencast, that's really helpful!

It is possible that the file containing your user settings might be corrupted. To rule this out, please reset your user settings as follows:

- Click on the gear icon in the top right corner of the MAXQDA interface
- Check the box "Reset user settings"
- Click "OK" and MAXQDA will have to restart

Please be aware that due to this your list of recently opened projects will be emptied. Your MAXQDA project files remain untouched at the location they were saved at and can be opened through "Open existing project" > "other project" > "OK".

Are you now able to display the word cloud?

If not, it would be best if you could contact our support team directly for further troubleshooting. You can reach out to us via the following contact form:
https://www.maxqda.com/help-support/onlinesupport

Kind regards on behalf of the MAXQDA support team,
Maren
MAXQDA support team
Maren_eng
 
Posts: 90
Joined: 27.11.2019, 11:44

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