Blank window returns after doing operation

29.04.2021, 08:51

I am using MAXQDA. However, some functions of the software do not work, like:

1. When I do a "word frequencies", what returns is only a blank windows with only menu bar on the top and a column of bulletin points on the left, the rest is an empty area. I have to click on the "open as excel table" to see the result but cannot do anything on the MAXQDA result window.

2. This bug is not single. When I run "data editor", the same problem occurs.

These problems make me not able to use MAXQDA. How can I handle it? Or can I have refund?

P.S.: I am using surface book 2 windows 10 as environment.

Josephine

Version: MAXQDA 2020
System: Windows 10
jwilam
 
Posts: 2
Joined: 27.04.2021, 08:49

Re: Blank window returns after doing operation

29.04.2021, 08:55

Clarifying the previous complaint just posted, I am not using MAXQDA 2020, but MAXQDA Plus 12 (release 12.3.9).
jwilam
 
Posts: 2
Joined: 27.04.2021, 08:49

Re: Blank window returns after doing operation

04.05.2021, 09:12

Hi,

For these types of technical issues, we recommend that you submit an online support ticket and attach a screenshot and/or the project file: https://www.maxqda.com/function-support

Best regards,

MAXQDA Support Team
Aikokul
 
Posts: 75
Joined: 19.07.2019, 09:48

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