Bug MAXQDA2018: Batch Delete Coded Segments

[caledavis]

In MAXQDA 2018, I used to be able to batch delete all the codes for retrieved segments. It seems I cannot do that any more. COMMAND-DELETE only deletes paraphrases, and if I select multiple retrieved segments and right-click them, no contextual menu appears.

Could this bug please be fixed?

Version: MAXQDA 2018
System: Mac OS X 10.15 (Catalina)

[Aikokul]

Hi,

I guess we received the identical support request yesterday, which we already processed. If the request didn't come from you, or if you haven't received our email, I will post my colleague's response here:

"We haven't heard of this issue as of now, from what you describe it seems that your user settings got corrupted. We'd advise you to reset them manually. You can do that by following these steps:

1) Press Shift + cmd + g
2) Type in the following and click “OK”: ~/Library/Preferences/MAXQDA 2018
3) Delete the files “MAXQDA2018.ini” and “MAXQDA2018.ini.LOCK” (if existing).
4) Restart your computer.
5) Open MAXQDA.

You can also batch delete multiple coded segments. To do so, first select the "Overview Codings" from the Retrieved Segments window. The list that now appears is ordered in the same way as the retrieved segments in the Retrieved Segments window. There you can mark multiple codes by pressing and holding shift and delete them in the next step. This way you can also open the context menu for multiple codes."

Best regards from MAXQDA support team,

Aikokul

[caledavis]

Thanks Aikokul—shortly after submitting this post/support request I updated to MAXQDA2020, which solved the problem. I cannot check whether the problem is solved in MAXQDA2018 after resetting the user settings, but I am glad that the functionality works find in MAXQDA2020.

[Aikokul]

Thank you for the quick feedback! Enjoy MAXQDA 2020!