MAXQDA

Coded Segments not showing

13.09.2020, 21:12

A quick question (probably a simple answer). I have a student who is doing some coding. Initially everything was working well, in particular, when double clicking on a code she could see the window of coded segments with the segments in the upper window. However, recently when she does this and double clicks on the codes it shows the list of segments, but it does not display the segments. I've added a screenshot. This is happening whenever she codes now (not just one particular segment or code). Any recommendations/suggestions/fixes? Thank you!

[attachment=0]Screen Shot 2020-09-13 at 4.06.00 PM.png[/attachment]

Version: MAXQDA 2020
System: Mac OS X 10.15 (Catalina)
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Screen Shot 2020-09-13 at 4.06.00 PM.png
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jbutler8
 
Posts: 3
Joined: 07.09.2020, 20:08

Re: Coded Segments not showing

15.09.2020, 14:16

Hi jbutler8,

Thank you for posting here! To show the coded segment in the upper half of the window, please click on the coded segment in the list. If this doesn't work, please try to reset your user settings. To do so, please

0. Open the Finder
1) Press Shift + cmd + g
2) Type in the following and click “OK”: ~/Library/Preferences/MAXQDA2020
3) Delete the files “MAXQDA2020.ini” and “MAXQDA2020.ini.LOCK” (if existing).
4) Open MAXQDA.

If this also doesn't help, it would be great if you could contact our functional support directly and also send them the project file in question. You can contact our functional support directly via the following form:
https://www.maxqda.com/function-support

Kind regards from MAXQDA,
Maren
MAXQDA support team
Maren_eng
 
Posts: 90
Joined: 27.11.2019, 11:44

Re: Coded Segments not showing

15.09.2020, 17:19

Wonderful - thank you so much! We will give this a try.
jbutler8
 
Posts: 3
Joined: 07.09.2020, 20:08

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