MAXQDA

web collector issue

13.05.2020, 16:29

Greetings. The web collector is not working. When I use it to collect website (both simplified and not simplified), the exported file is in txt format (instead of the maxqda-specific format). The web collector export file could not be recognized by maxqda. I've tried re-install the collector and it is still not working.

Version: MAXQDA 2018
System: Mac OS X 10.14 (Mojave)
wangsui
 
Posts: 2
Joined: 12.05.2020, 15:08

Re: web collector issue

13.05.2020, 16:32

Please see the attached pic (screenshot taken when I try to save the web collector export file)
Attachments
Picture1 (1).png
export saving option
Picture1 (1).png (120.69 KiB) Viewed 8086 times
wangsui
 
Posts: 2
Joined: 12.05.2020, 15:08

Re: web collector issue

14.05.2020, 20:31

Hi,

Since it is a technical matter, we would suggest you contacting the MAXQDA support team by sending a ticket for troubleshooting here: https://www.maxqda.com/help-support/onlinesupport

Please do not forget to specify the MAXQDA version, the operating system, your license number in the ticket and also indicate the websites with which you are having difficulties. The support team usually responds within a few hours.

Meanwhile, you can also use other free web capture tools to collect websites as pdf and import the collected websites to MAXQDA as ordinary documents. We can suggest the following tools as good alternatives (no advertising and guarantee):
1) "Full Page Screen Capture" (free Chrome add-on)
2) Webpage to PDF at https://webpagetopdf.com
3) Webcapture at https://web-capture.net/

We hope this helps! Best regards from MAXQDA support team,

Aikokul
Aikokul
 
Posts: 90
Joined: 19.07.2019, 09:48

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