Web Collector

05.09.2018, 11:39

Hi,

I wanted to use the Web Collector to save some blog entries. Unfortunately, when I start the collector and click save, it just says "Please wait. Initializing process". This message disappears when clicking or changing windows but nothing else happens. The button is not working until I restart Chrome (current version). I encountered this with all websites. any idea what might be causing this?

Thanks!
Anke

Version: MAXQDA 2018
System: Windows 10
AnkeO
 
Posts: 2
Joined: 03.08.2018, 10:13

Re: Web Collector

05.09.2018, 15:28

Hi Anke,
thanks for your question and welcome to the MAXQDA Forum! I'm sorry to hear that the Collector isn't working!
Can you collect

https://www.maxqda.com/contact

?

Does a "Please Wait... Collecting... 87%" -message appear sometimes? Or a "Import collected file in MAXQDA:"-instruction afterwards? Could you try to reinstall the addon?

In the meantime, I can recommend

https://www.web2pdfconvert.com/

as a workaround. Sorry again for the inconvencience!

Kind regards,

Andreas
MAXQDA Support Team
Andreas V.
 
Posts: 272
Joined: 13.04.2017, 16:23

Re: Web Collector

11.09.2018, 16:28

There is an update:

After another customer reported this issue, and I checked (again) the "About Chrome"-Page just now, my Chrome started updating (although the three dots were neither green, yellow or red, which it supposedly is when there is an update available).

It looks like the Webcollector really isn't working with the current version 69.0.3497.81 (64-bit).

The programmers are informed and hopefully will find a solution soon.

We're sorry for the inconvenience! In the meantime, as mentioned above, I can only recommend the following website as a workaround:

https://www.web2pdfconvert.com/

Kind regards,

Andreas
MAXQDA Support Team
Andreas V.
 
Posts: 272
Joined: 13.04.2017, 16:23

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