Lexical search -- make MAXQDA crashing

08.07.2020, 14:35

MAXQDA keep crashing while using lexical search or maxdictio auto code Chinese pdfs.

screen video
https://we.tl/t-Kr3V6kwPDi

Version: MAXQDA 2020
System: Windows 10
Attachments
maxqda log file.zip
(10.82 KiB) Downloaded 25 times
panyuz
 
Posts: 2
Joined: 08.07.2020, 03:36

Re: Lexical search -- make MAXQDA crashing

09.07.2020, 10:26

Hello panyuz,

We are sorry to hear about MAXQDA crashing! We kindly ask you to contact our support team who will gladly help you to find a solution via the following contact form:
https://www.maxqda.com/help-support/onlinesupport

It would be great if you could send them your project file and the files you attached to this posting. That will help them to find a solution as soon as possible!

Kind regards,
Maren
MAXQDA support team
Maren_eng
 
Posts: 11
Joined: 27.11.2019, 11:44

Re: Lexical search -- make MAXQDA crashing

28.07.2020, 23:16

We also are having a simliar issue where autocoding from keyword-in-context is not working where we are running a query on retrieved segments.
Jared
 
Posts: 14
Joined: 19.07.2018, 00:00

Re: Lexical search -- make MAXQDA crashing

29.07.2020, 10:59

Hi Jared,

We are sorry to hear about your issues. The most common reason for MAXQDA crashing is opening the project file from an external resource like a network resource, USB flash drive, external hard drive, or a folder that's being kept synchronized with a cloud service. Please make sure to open your project file from your local hard drive only.

If this doesn't help, we kindly ask you to contact our support team via the following contact form:
https://www.maxqda.com/help-support/onlinesupport

If possible, it would be great if you could also send them your project file and a detailed description of your procedure.

Kind regards,
Maren
MAXQDA support team
Maren_eng
 
Posts: 11
Joined: 27.11.2019, 11:44

Re: Lexical search -- make MAXQDA crashing

29.07.2020, 18:44

I’ve posted a support request. The odd thing is I received both a ticket confirmation and the message below. Can you please check if it was received.

is message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of
its recipients. This is a permanent error. The following address(es)
failed:

<maildump@maxqda.de>
<tickets@maxqda.de>

Reason:
virus/suspect content found
Jared
 
Posts: 14
Joined: 19.07.2018, 00:00

Re: Lexical search -- make MAXQDA crashing

29.07.2020, 22:06

Nevermind it seems that the new update 20.1.1 has resolved the issue :D
Jared
 
Posts: 14
Joined: 19.07.2018, 00:00

Re: Lexical search -- make MAXQDA crashing

30.07.2020, 14:34

Hi Jared,

Glad to hear the update fixed this issue!

In case there should be any issues again, please don't hesitate to contact our support team directly.

Kind regards,
Maren
MAXQDA support team
Maren_eng
 
Posts: 11
Joined: 27.11.2019, 11:44

Return to Technical Questions

Who is online

Users browsing this forum: No registered users and 3 guests

We use cookies to improve your experience on our website. By clicking OK or by continuing to browse the website, we’ll assume that you are happy with their use. Click here to review our Cookie Policy. OK