There are no further activations allowed for this serial number (error code 12a4)

MAXQDA cannot be activated because all activation possibilities have already been used for the specified serial number.

You have purchased a new computer and want to transfer your MAXQDA license?

If you want to transfer your MAXQDA 12 license to a different computer (Windows or Mac), you will first have to deactivate the previous installation. Open your existing installation of MAXQDA and click “Help > Deactivate license on this computer”. You will be asked if you are sure that you want to deactivate the license. Clicking “Yes” will deactivate your license so that you may re-activate it with your serial number on your new computer.

You do not have access to your old computer or USB flash drive anymore or you have another problem?

Please use the following form to get in contact with our Online Support Team. To speed up troubleshooting, please inform us about the computers or USB flash drives where MAXQDA has been used so far and – if applicable – about the reasons for not having access anymore.

Contact MAXQDA support

MAXQDA*

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Please enter your MAXQDA serial number

Your serial number helps us answer support requests as quickly as possible. You can find it in MAXQDA at ? > License status or in your delivery e-mail.

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Error message in MAXQDA (if one is displayed)

MAXQDA release number

The release number is listed at the top of the MAXQDA program window.

Cleverbridge reference number

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