A problem with the hardware ID of the USB flash drive has occurred (error code 12a3)

MAXQDA cannot be started, because extracting of the USB serial number failed.

Please use the following form to get in contact with our Online Support Team.

Inform our Support Team if you have moved your MAXQDA installation to another USB flash drive.
Attach the file “MAXQDA2018_Support.zip” that you will find in the folder “MAXQDA 2018 Files > _MAXQDA_System” on your USB flash drive.

Contact MAXQDA support

MAXQDA*

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Please enter your MAXQDA serial number

Your serial number helps us answer support requests as quickly as possible. You can find it in MAXQDA at ? > License status or in your delivery e-mail.

Question category*

Error message in MAXQDA (if one is displayed)

MAXQDA release number

The release number is listed at the top of the MAXQDA program window.

Cleverbridge reference number

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Message

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