Thanks for replying but I don't understand much of what you have said, as I'm not very computer literate. I followed your 2nd example of how to save originally & this didn't work.
I tried to attach an example but it wouldn't allow me to do this & when I tried to create a screen shot (probably wrongly) it just started printing!
I see the random letters, numbers & symbols including letters of foreign languages, which is saved in a word document (I didn't save it like this) There are 1,000's of pages which just a few lines of gobbledegook on them. I tried dragging & dropping the maxqda programme from my desk top into the external hard drive & it opens ok this way but I think it's just opening what's on the desktop, as when I lost the previous saved data it didn't appear when I tried to open the icon in the external hard drive. Is what is saved supposed to look exactly the same as what's in the programme? Because I lost the previous work I have only uploaded interviews & have added a couple of coding examples, as I don't want to do any more until this is resolved.
I'm sorry if my explanation doesn't make much sense either - I'm very confused!