Computer Updated. License Won't Work.

06.06.2016, 12:32

I purchased a student license for 6 months for my desktop computer. The other day, my computer did a BIOS Update and now when trying to log into MAXQDAs 12 there is a pop up that says "The license file is connected to a different computer and is not valid for this computer." I am on the same computer. It won't allow me to do anything but hit okay before it closes the program. I have done a system restore. Nothing. I have tried to uninstall and reinstall the program. Nothing. It has been 5 days now that I have been unable to work. Is there a way around this? I am right in the middle of coding for my dissertation and need to figure this out asap.

Version: MAXQDA 12
System: Windows 10
Lhicks0917
 
Posts: 1
Joined: 06.06.2016, 12:06

Re: Computer Updated. License Won't Work.

06.06.2016, 13:18

Dear Lhicks0917,

Due to the BIOS update the ID of your computer has changed. Our online support team can help you in this case. Please contact them via this special form:

http://www.maxqda.com/errorcode/12a2

Best regards,
Stefan
Dr Stefan Rädiker
Training, Coaching, Analysis for Research & Evaluation
MAXQDA Professional Trainer
Stefan Rädiker
 
Posts: 254
Joined: 12.02.2007, 10:18

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