MAXQDA 12 (MAC) closing when importing multiple files

13.04.2016, 14:09

Hi

I'm trying to import multiple (200) files into Maxqda, but every time I try the software crashes. I've already done similar job, with even much more files, in the previous version and nothing wrong happened. What should I do?

Tks

Version: MAXQDA 12
System: Mac OS X 10.10 (Yosemite)
paulodzi
 
Posts: 5
Joined: 09.07.2015, 19:32

Re: MAXQDA 12 (MAC) closing when importing multiple files

14.04.2016, 11:33

Hi Paul (?),

we are not aware of such an issue, but I think it might help to import the documents in smaller packages, let's say 20 after 20 and so on.

An idea might be, that there is a problem with one specific document within the 200, that causes the issue?

If you can't solve the issue, we kindly ask you to send a request to our online support team:
http://www.maxqda.com/help-support/onlinesupport

Best regards on behalf of the MAXQDA team,
Stefan

P.S.: I suppose you are running the latest version of MAXQDA 12, the 12.1.0?
Dr Stefan Rädiker
Training, Coaching, Analysis for Research & Evaluation
MAXQDA Professional Trainer
Stefan Rädiker
 
Posts: 254
Joined: 12.02.2007, 10:18

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