MaxQDA 12 - Importing Word documents

17.11.2015, 20:05

I am not able to import MS-Word 2010 *.docx files.

Steps to replicate:
1a. Drag word document to MaxQDA documents heading under document system
or
1b. Right click Documents heading under Document System and select Import document(s)
or
1c. Click Documents tab, select Import document(s)
or
1d. Ctrl-d
2. select any word *.docx document in file explorer dialogue box
3. Hit Open
4. Pointer and hourglass icon briefly displays
5. document not imported.

Any of the above steps works with pdf documents
mloxton
 
Posts: 34
Joined: 28.02.2014, 19:38
Location: Washington DC & Denver Colorado

Re: MaxQDA 12 - Importing Word documents

18.11.2015, 11:42

Hi mloxton,

many thanks for your post. There was an issue with importing word files in MAXQDA 12.0.0 which was fixed in 12.0.1. Please try to update your MAXQDA installation by choosing "Help > Search for updates".

If the problem remains we kindly ask you to contact our online support team via this link:
http://www.maxqda.com/help-support/onlinesupport

Please include the information you find in "Help > System information" in the request. This may speed up to find a solution.

Best regards on behalf of the MAXQDA team,
Stefan
Dr Stefan Rädiker
Training, Coaching, Analysis for Research & Evaluation
MAXQDA Professional Trainer
Stefan Rädiker
 
Posts: 254
Joined: 12.02.2007, 10:18

Re: MaxQDA 12 - Importing Word documents

09.12.2015, 18:43

Hi Stefan,
I am still seeing this problem with both the old Word files (*.doc) and the newer 2010 *.docx files.

Here is my system info:

MAXQDA
Version: MAXQDA 12 (Release 12.0.2, Build 151105)
Language: ENG
Big Font: false

LICENSE
MAXQDAPlus 12 Portable
MPPO12-TX3egF-sLQN1R-NHVURW-XXXXXX (valid until: 11/10/2017)

USER
MLoxton

COMPUTER
Name: [deleted]
Processor: Intel64 Family 6 Model 42 Stepping 7, GenuineIntel
Virtual Desktop: yes
Primary Monitor: 0
Monitor 0: 1366x768 [0, 0]
Monitor 1: 1920x1080 [1366, 0]
High-Resolution: yes (DPR = 1.25)

OPERATING SYSTEM & SOFTWARE
Name: Windows 7
Language: English
Font: MS Shell Dlg 2,7.8,-1,5,50,0,0,0,0,0
Microsoft Word: 14.0

DIRECTORIES
DIR_CURRENT: E:/MAXQDA 12 Portable for Windows
DIR_APPDATA: E:/MAXQDA 12 Files/_MAXQDA_System
DIR_COMMONAPPDATA: E:/MAXQDA 12 Files/_MAXQDA_System
DIR_LICENSE: E:/MAXQDA 12 Portable for Windows
DIR_EXTERNALS: E:/MAXQDA 12 Files/Externals
DIR_MYDOCUS: E:/MAXQDA 12 Files
DIR_INPUT: Z:/Shared Documents/PE Knowledgebase/User Working Group
DIR_OUTPUT: Z:/Shared Documents/PE Knowledgebase/User Working Group
DIR_SETTINGS: E:/MAXQDA 12 Portable for Windows
DIR_STRINGS: E:/MAXQDA 12 Portable for Windows
DIR_EXAMPLES: E:/MAXQDA 12 Files/Examples
DIR_BACKUP: E:/MAXQDA 12 Files/Backup
mloxton
 
Posts: 34
Joined: 28.02.2014, 19:38
Location: Washington DC & Denver Colorado

Re: MaxQDA 12 - Importing Word documents

10.12.2015, 11:59

Hi mloxton,

we have optimized the import for portable installation in 12.0.3 which we have planned to be released on the beginning of January. We think this should solve the issue you have.

Please convert your docs to RTF by choosing "Save as ..." in Word meanwhile.

Sorry for the circumstances,
best regards,
Stefan
Dr Stefan Rädiker
Training, Coaching, Analysis for Research & Evaluation
MAXQDA Professional Trainer
Stefan Rädiker
 
Posts: 254
Joined: 12.02.2007, 10:18

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