Retrieved Segments Window - no detail

23.02.2015, 18:11

Today, when opening the window for Overview of Coded Segments (table view) or Retrieved Segments there is no detail. In the table view (see attachment) the information for each segment is provided, but when clicking a segment, no detail is listed in the upper window. The same is happening in the Retrieved Segments window. The overview on the yellow sticky to the left lists information, but nothing appears in the window to the right (i.e. the detail). The text in the relevant document is highlighted.

This started today. I am using both the Windows and Mac versions of MaxQDA and this issue is occurring only in the Windows version. I think this issue is new since my last upgrade of the Mac version. I used Exchange files to share the project between Windows and Mac versions of MaxQDA.

In the Mac version, the detail is present. (see attachment). Sorry this image is blurry, had to resize to upload, but it demonstrates that the text is showing in the upper window of the Retrieved Segments window. This is missing in the Windows (OS) version.

I have tried exporting another Exchange file from the Mac version. I have also rebooted the Windows version and clicked the Reset Retrieval Functions button. These attempts to correct the issue have not worked.

Any suggestions would be appreciated.

Below is the System Info (from MaxQDA) for the Mac and Windows versions. The first screen shot attachment is the Windows version (no detail), the second is the Mac version (has detail)

System info for Mac:
MAXQDA
Version: MAXQDA 11 (Release 11.2.0, Build 150203)
Language: ENG
Big Font: false

LICENSE
MAXQDAPlus 11 Student
MPST11-UE9W3L-iXOmQ1-UCL2Rk-XXXXXX

USER
mgm921

COMPUTER
Name: Michaels-MacBook-Pro.local
Processor:
Virtual Desktop: no
Primary Monitor: 0
Monitor 0: 1440x900 [0, 0]
High-Resolution/Retina: no (DPR = 1)

OPERATING SYSTEM & SOFTWARE
Name: Mac OS X 10.10
Language: English
Font: .Helvetica Neue DeskInterface,13,-1,5,50,0,0,0,0,0
Microsoft Word: Could not determine

DIRECTORIES
DIR_CURRENT: /Applications/MAXQDA11.app/Contents/MacOS
DIR_APPDATA: /Users/mgm921/Library/Preferences/MAXQDA 11
DIR_COMMONAPPDATA: /Library/Application Support/MAXQDA 11
DIR_LICENSE: /Library/Application Support/MAXQDA 11
DIR_COMMONDOCUS: /Users/mgm921/Documents
DIR_EXTERNALS: /Users/mgm921/OneDrive
DIR_MYDOCUS: /Users/mgm921/Documents
DIR_INPUT: /Users/mgm921/Documents
DIR_OUTPUT: /Users/mgm921/Documents
DIR_SETTINGS: /Users/mgm921/Library/Preferences/MAXQDA 11
DIR_STRINGS: /Applications/MAXQDA11.app/Contents/MacOS
DIR_EXAMPLES: /Users/mgm921/Documents/MAXQDA/MAXQDA 11/Examples
DIR_BACKUP: /Users/mgm921/OneDrive/Documents/MaxQDA Backup
DIR_PROJECT: /Users/mgm921/OneDrive/Documents/MAXQDA_Exchange Files
DIR_EXPORT: /Users/mgm921/Documents/MAXQDA/MAXQDA 11/Temp

System info for Windows:
MAXQDA
Version 11 (Release 11.0.11, Build 141201)

LICENSE
MPST11
ICEsw-13rCC-v6G3x-3WdET-wgiCN-XXXXX

USER
spss

COMPUTER
ACER

OPERATING SYSTEM
Windows 8.1 (Pro), (Update) v6.3 Build:9600, (Terminal Services in Remote Admin Mode), (Media Center Edition), (Tablet PC Edition), (Multiprocessor Free)

DIRECTORIES
1: C:\Program Files (x86)\MAXQDA11
2: C:\Users\spss\AppData\Roaming\MAXQDA11
3: C:\ProgramData\MAXQDA11
4: C:\Users\Public\Documents\MAXQDA11_Examples
5: C:\Users\spss\OneDrive\Documents\MAXQDA_Externals
6: C:\ProgramData\MAXQDA11
Attachments
Windows version overview of retrieved segments.JPG
Windows version overview of retrieved segments.JPG (82.42 KiB) Viewed 7981 times
Mac retrieved segments (640x400).jpg
Mac retrieved segments (640x400).jpg (119.84 KiB) Viewed 7981 times
mgm921
 
Posts: 6
Joined: 14.10.2013, 09:34

Re: Retrieved Segments Window - no detail

03.03.2015, 13:29

Dear mgm921,

this appears to be a bug of the current version. We would like to ask you to send in an exchange mex-file of your project to our online support for us to fix the problem with the file: http://www.maxqda.com/support/onlinesupport
Best regards on behalf of the MAXQDA team,

Katrin Kleemann
Katrin Kleemann
 
Posts: 31
Joined: 29.09.2014, 13:50

Re: Retrieved Segments Window - no detail

05.03.2015, 20:35

Thank you for the suggestion. I have submitted a support request.
Michael
mgm921
 
Posts: 6
Joined: 14.10.2013, 09:34

Re: Retrieved Segments Window - no detail

11.03.2015, 13:51

Just an update. Following my submitting my project to the support team I was informed they updated MaxQDA for both the Windows and Mac platforms. After updating the software on both platforms, my issue is resolved and everything is working perfectly! Want to thank the support team for resolving my issue timely and completely!
mgm921
 
Posts: 6
Joined: 14.10.2013, 09:34

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